Mag. Ralitza Dontcheva, dipl. LSB
Address: Marisa-Mell-Gasse 3/2/2, 1230 Vienna, Austria
E-Mail: contact@rd-coaching.eu
Website: www.rd-coaching.eu
As of: 12.09.2026
1. Scope of Application
1.1. These General Terms and Conditions ("GTC") apply to all contractual relationships between Ralitza Dontcheva ("Service Provider") and her clients ("Client") regarding the services and digital content offered on the website. The GTC are permanently accessible via the website https://www.rd-coaching.eu.
1.2. The GTC apply both to consumers within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG) and to entrepreneurs within the meaning of § 1 of the Austrian Commercial Code (UGB).
1.3. The Service Provider offers the following services within the scope of the contractual relationship:
- Online Coaching (50 min.),
- Human Design Readings (90 minutes): online as a 1:1 reading or in person in cooperation with the EnergyStudio (Haidingergasse 27, 1–3, 1030 Vienna),
- Seminars and workshops for companies (including startups), and
- Digital products (PDF reports, paid or free of charge).
The current service description is based on the information provided on the website or the individually prepared offer of the Service Provider.
1.4. The services of the Service Provider are divided into the following areas:
- Human Design & Energetics: Human Design Readings, PDF reports, and energetic workshops and seminars are provided within the scope of the free trade for assistance in achieving physical or energetic balance (energetics).
- Training & Workshops: Workshops for companies and seminars in adult education are conducted on the basis of the qualification as a certified business trainer (ARGE Bildungsmanagement, 2018).
- Coaching & Counseling: The Service Provider is a certified life and social counselor (Certificate Dec. 2025, KLIMT – beratung & impulse GmbH).
1.5. No Medical or Therapeutic Advice
The services offered (coaching, Human Design readings, workshops) do not constitute psychotherapy, medical treatment, or diagnosis. They are not a substitute for professional medical, psychiatric, or psychological care. The Service Provider does not provide medical treatment in the medical sense. Persons with psychological complaints are advised to consult appropriately qualified professionals.
1.6. Personal Responsibility
The services of the Service Provider are to be understood as accompaniment and support for self-help. The decision to implement any impulses or life decisions made following a session or as a result of a service lies solely within the responsibility of the Client.
2. Formation of Contract
The prices of the products and services on the website (https://www.rd-coaching.eu) do not constitute a legally binding offer, but rather an invitation to the Client to submit an offer. By completing the booking process ("Book your Reading now" or "Book/Order with obligation to pay"), the Client submits a binding offer to conclude a contract.
The contract is formed when the Service Provider sends an order confirmation to the Client by e-mail, or, in the case of the purchase of digital goods, provides the Client with the download link by e-mail or via the website.
3. Appointment Scheduling and Service Delivery
Appointments are arranged online via the booking system provided on the website. After clicking the button ("Book your 1:1 Reading" or "Book your Session"), a calendar appears through which the Client can directly select their desired appointment. For multi-part programs (e.g., "Human Design Bundle"), only the first introductory appointment ("Clarity Call") is booked online. Follow-up appointments are arranged personally with the Service Provider (in person, by phone, or by e-mail).
3.1. Coaching & Readings
The content of coaching sessions and Human Design Readings is based on the agreement made at the time of booking. Sessions take place online via Zoom (or a comparable service provider).
3.2. Digital Products
Human Design reports are created on the basis of the date of birth provided by the Client. The Client is solely responsible for the accuracy of this data.
3.3. Standard of Service
The Service Provider is obliged to properly render the agreed service. It is expressly noted that the Service Provider does not owe a specific outcome or a specific life event.
4. Prices and Payment Terms
4.1. Price Information
All prices listed on the website are in euros (EUR). Due to the small business regulation pursuant to § 6 para. 1 no. 27 of the Austrian VAT Act (UStG), VAT is currently neither charged nor shown.
4.2. Standard Payment Terms (Online Bookings)
For bookings made via the website (e.g., coaching, readings, or digital products), payment is due immediately upon conclusion of the contract. The full amount is therefore to be paid prior to the provision of the service or the provision of the download.
Payment is processed via the online payment service provider Stripe Payments Europe Ltd ("Stripe"). Stripe's terms and conditions of the third-party provider apply, over which no influence is exerted. Further information can be found in the Privacy Policy at [LINK]. Any fees incurred for the payment are to be borne by the Client.
4.3. Individual Offers for Companies (Workshops)
- Preparation of offer: For the conduct of workshops in companies, the Service Provider prepares a personalized offer upon request by the Client. Pricing is based on the individual effort involved, the number of participants, and the size of the company.
- Formation of contract: In this case, the contract is formed after the personalized offer is transmitted by the Service Provider and upon written confirmation of the offer by the Client (by e-mail).
- Payment terms: Immediately upon placing the order, a deposit of 50% of the total price is due. The remaining 50% of the total price is to be paid after completion of the workshop within seven days of invoicing. Payment is also processed via the online payment service provider Stripe. Any fees incurred for the payment are to be borne by the Client.
5. Right of Withdrawal for Consumers
5.1. For Services
Consumers are entitled to the statutory right of withdrawal under the provisions of the Austrian Act on Distance and Off-Premises Contracts (FAGG). The withdrawal period is 14 days from the date of conclusion of the contract. If the Client is a consumer within the meaning of the KSchG, the Service Provider must inform the Client prior to conclusion of the contract that consumers have the right to withdraw from their contract within 14 days without giving reasons. Express reference is made to Annex I, which contains the withdrawal notice along with a sample withdrawal form.
5.2. Services Rendered Before Expiry of the Withdrawal Period
The Client may request that the service be rendered by the Service Provider before the expiry of the withdrawal period. In this case, the Service Provider must inform the Client prior to rendering the service about the gradual forfeiture of the right of withdrawal, and the Client must expressly agree that the service is to commence before the expiry of the withdrawal period. If the service has then been fully rendered, the right of withdrawal lapses entirely.
If a consumer exercises their right of withdrawal even though the Service Provider has already rendered partial services, they must pay the Service Provider the amount corresponding to the proportion of services already rendered at the time of withdrawal compared to the total scope of the contract. Already fully rendered partial services (e.g., 1:1 readings conducted in advance of a workshop) are to be remunerated in full (see Section 6.3.).
5.3. Digital Content (PDF Reports)
There is no right of withdrawal for the immediate use of digital content if (1.) the Client expressly agrees that performance of the contract commences before the expiry of the withdrawal period and (2.) the Client confirms that by giving their consent they lose their right of withdrawal.
By confirming the corresponding checkbox in the checkout process, the Client agrees to immediate performance and acknowledges that they thereby waive their 14-day right of withdrawal.
5.4. Exercise of the Right
To exercise the right of withdrawal, the Client must notify the Service Provider within 14 days of the conclusion of the contract. The declaration is not subject to any specific formal requirement.
5.5. Exclusion for Entrepreneurs (Workshops)
The statutory right of withdrawal applies exclusively to consumers within the meaning of the KSchG. For contracts with entrepreneurs (B2B), a right of withdrawal under the FAGG is excluded.
6. Cancellation Policy and Rescheduling
6.1. For Individual Appointments
The following cancellation fees apply to live sessions booked via the website (on-site and online), unless mandatory law (see Section 5.) provides otherwise:
- More than 72 hours before the appointment: Free cancellation or rescheduling (100% refund).
- 72 to 24 hours before the appointment: A fee of 50% of the price is charged upon cancellation or rescheduling (50% refund).
- Less than 24 hours before the appointment: The cancellation fee is 100% (no refund).
- No-show: If the Client fails to appear for the agreed appointment, the session is forfeited and charged at 100%.
- Late arrival: In the event of late arrival by the Client, the session duration is reduced by the time of the delay; the session ends at the originally scheduled time. There is no entitlement to an extension of the session or to a partial refund of the fee. The same applies to early departure from an appointment.
The Client reserves the right to demonstrate that no damage or a significantly lesser damage has occurred. Saved expenses and income from alternative use of the appointment slot will be taken into account.
6.2. For Workshops and Corporate Offers (B2B)
The following cancellation conditions apply to the workshop fee for individually agreed workshops and seminars with companies:
- Up to 14 days before the appointment: Free cancellation of the workshop fee (100% refund, including deposit).
- 14 to 7 days before the appointment: Upon cancellation, 50% of the agreed workshop fee is charged as a cancellation fee (50% refund). However, if an alternative date is agreed between the parties during this period, no cancellation fee applies.
- Less than 7 days before the appointment: Upon cancellation, 100% of the agreed workshop fee is charged (no refund).
6.3. Remuneration for Already Rendered Individual Services (1:1 Readings)
Regardless of a cancellation of the workshop pursuant to Section 6.2., all individual services already rendered must be paid in full. This applies in particular to 1:1 readings for employees conducted in advance of the workshop. As these constitute completed, independent services, there is no entitlement to a refund or waiver of these costs, even if the main appointment (workshop) is cancelled.
6.4. Cancellation by the Service Provider
If an agreed appointment is cancelled by the Service Provider, either a replacement appointment can be arranged free of charge or a refund of the price paid can be requested. Reimbursement of costs beyond the participation fee (e.g., travel, accommodation, loss of earnings, etc.) is excluded.
7. Qualifications, Disclaimer, Liability, and Warranty
The Service Provider is only liable for damages caused by intentional or grossly negligent conduct. Liability for damages caused by slight negligence is excluded, unless personal injury is involved. Liability for consequential damages and lost profits is excluded with respect to entrepreneurs.
The Service Provider assumes no liability for the accuracy of the data provided by the Client (e.g., date of birth for Human Design reports).
The Service Provider is not liable for temporary interruptions in the availability of the website or the tools used (e.g., booking system, chart generator), provided these are based on technical disruptions outside the Service Provider's sphere of influence (e.g., server failure at third-party providers, internet disruptions).
The statutory warranty provisions apply. The Service Provider warrants that digital content is provided in the agreed format and in accordance with the agreed service description.
8. Intellectual Property
8.1. Copyright
All materials provided (charts, reports, worksheets) are protected by copyright and are intended solely for the personal (non-commercial) use of the Client. They may not be sold, exploited, published, or otherwise distributed without the written consent of the Service Provider.
The materials provided are therefore, insofar as they are protected by copyright or other intellectual property rights, only usable to the extent agreed upon.
8.2. Session Recordings
Sessions may only be recorded by the Service Provider with the express consent of the Client. The copyright in the recording remains with the Service Provider.
The Client receives a copy intended solely for personal, private use. The Client is strictly prohibited from publishing, sharing on social media, selling, or otherwise distributing the recording.
8.3. Data Processing
The Service Provider processes Client data in the context of administering their client business relationships. This data processing is carried out in accordance with the provisions of the General Data Protection Regulation of the European Union (EU) 2016/679 and the Austrian Data Protection Amendment Act 2018 (BGBl I No. 120/2017) and serves exclusively for the provision of services and the identification of Clients. This concerns the following Client data: name, address, e-mail address, and date of birth.
External service providers may be used for service delivery, in particular for appointment management, payment processing, CRM systems, and the creation of Human Design analyses.
Further information on the nature, scope, legal basis, and recipients of data processing is available in the Privacy Policy on the website.
9. Technical Requirements
The Client is solely responsible for ensuring that they have a stable internet connection and the necessary software (Zoom or a comparable service provider) to participate in online sessions. Technical problems on the Client's side do not entitle the Client to a refund or free rescheduling if the session cannot take place or cannot be completed in full.
10. Final Provisions
10.1. Amendments to the GTC
The Service Provider reserves the right to amend the GTC at any time. The Service Provider will notify the Client of any changes to the GTC no later than four weeks before their planned entry into force. Amendments to these GTC shall only become effective for the Client if they consent to them. If the Client does not consent to the amendments, the Service Provider is entitled to terminate the contractual relationship under these GTC with two weeks' notice. The Client will be informed of the individual changes and the consequences of failing to give consent. Consent of the Client to the amendments to the GTC and compliance with the four-week notice period are not required if:
(a) the amendments are absolutely necessary due to changes in the legal situation (legally binding case law, binding legislative requirements, or binding official orders);
(b) the amendments are objectively not to the Client's detriment, i.e., the amendments are to be regarded as advantageous or neutral from the Client's perspective.
10.2. Applicable Law
This contract is governed by Austrian law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law. This choice of law only applies to the extent that it does not restrict any mandatory statutory provisions.
10.3. Place of Jurisdiction
For disputes with entrepreneurs, the exclusive jurisdiction of the competent court in Vienna, Inner City (Innere Stadt), is agreed. For consumers, the statutory provisions on jurisdiction apply.
10.4. Severability Clause
Should individual provisions of these GTC be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby. In place of the wholly or partially invalid provision, another appropriate provision shall apply, to the extent legally permissible, which comes closest in economic terms to the meaning and purpose of the original provision.
Annex I: Withdrawal Notice and Sample Withdrawal Form
Withdrawal Notice
You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.
The withdrawal period is 14 (fourteen) days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must notify us (Ralitza Dontcheva, Marisa-Mell-Gasse 3/2/2, 1230 Vienna, Austria, e-mail: contact@rd-coaching.eu) by means of a clear statement (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the sample withdrawal form attached below for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, promptly and in any event no later than 14 (fourteen) days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement. If you requested that the services commence before the expiry of the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you informed us of the exercise of the right of withdrawal in respect of this contract, compared to the total scope of the services provided for in the contract.
Early Lapse of the Right of Withdrawal for Digital Services
For contracts for the supply of digital content not supplied on a tangible medium, in particular digital PDF reports, your right of withdrawal lapses upon commencement of the performance of the contract if:
- you have expressly agreed that we begin performance of the contract before the expiry of the withdrawal period,
- you have confirmed that you have acknowledged that you lose your right of withdrawal upon commencement of performance of the contract by giving such consent, and
- we have provided you with a copy or confirmation of the concluded contract, including your consent and acknowledgment, on a durable medium, in particular by e-mail.
Sample Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it to:
Ralitza Dontcheva
Marisa-Mell-Gasse 3/2/2, 1230 Vienna, Austria
contact@rd-coaching.eu
— I/We () hereby withdraw from the contract concluded by me/us () for the provision of the following service (*)
— Contract concluded on
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only if notified on paper)
— Date
(*) Delete what does not apply