Ralitza Dontcheva e.U.
Effective Date: 17.02.2026
1.1. These General Terms and Conditions (hereinafter “GTC”) apply to all business relationships between Ralitza Dontcheva e.U. (hereinafter “Contractor” or “We”) and the customer (hereinafter “Client” or “You”) via the website https://www.rd-coaching.eu.
1.2. The Contractor offers online coaching, Human Design readings, and digital products (PDF reports).
1.3. Deviating, conflicting, or supplementary terms and conditions of the Client shall not become part of the contract unless explicitly agreed to in writing.
2.1. The presentation of products and services on the website does not constitute a legally binding offer but an invitation to place an order.
2.2. By clicking the “Buy Now” or “Place Order” button, the Client places a binding order for the services or goods in the shopping cart.
2.3. The contract is concluded when the Contractor sends an order confirmation via email or, in the case of digital goods, provides the download link.
3.1. Coaching & Readings: The content of the coaching sessions and Human Design readings is based on the agreement made at the time of booking. The sessions take place online via Zoom.
3.2. Digital Products: Human Design Reports are generated based on the birth data provided by the Client. The Client is responsible for the accuracy of this data.
3.3. Service Standard: The Contractor owes the provision of the service (Dienstvertrag), not a specific success or life outcome.
4.1. All prices listed on the website are in Euros (EUR). As a small business (Kleinunternehmer) or subject to VAT (depending on your status), the final price is displayed at checkout.
4.2. Upfront Payment: Payment is due immediately upon conclusion of the contract. The full amount (100%) must be paid before the service is rendered or the download is provided.
4.3. Payment Methods: Payments are processed via Stripe (Credit Card, etc.).
Instructions on the Right of Withdrawal for Consumers (according to FAGG)
5.1. For Services (Coaching/Readings)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract.
However, if you book a session to take place within this 14-day period, you request us to begin the service before the withdrawal period has expired. If the service is fully performed within this period, you lose your right of withdrawal upon full performance of the service.
5.2. For Digital Content (PDF Reports)
You have no right of withdrawal for the delivery of digital content not stored on a physical data carrier if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
(By purchasing a digital report on our site, you agree to immediate delivery and waive the 14-day cooling-off period).
5.3. Exercising the Right
To exercise your right of withdrawal, you must inform us (RD-Coaching e.U., contact@rd-coaching.eu) of your decision to withdraw from this contract by means of a clear statement (e.g., via email).
For booked live sessions (Zoom), the following cancellation fees apply, regardless of the statutory right of withdrawal:
6.1. More than 72 hours notice: If you cancel or reschedule more than 72 hours before the scheduled appointment, you will receive a full refund (100%).
6.2. 72 to 24 hours notice: If you cancel or reschedule between 72 hours and 24 hours before the scheduled appointment, a cancellation fee of 50% of the session price will be charged. The remaining 50% will be refunded.
6.3. Less than 24 hours notice: If you cancel less than 24 hours before the start of the session, the cancellation fee is 100%. No refund will be issued.
6.4. No-Show: If you fail to attend the Zoom session without prior notice (“No-Show”), the session is forfeited and charged at 100%.
6.5. Lateness: If the Client is late to the Zoom session, the time will be deducted from the session duration. The session will end at the scheduled time.
7.1. Nature of Services: The Contractor is currently in training as a Life and Social Counselor (Lebens- und Sozialberater i.A.). The services provided are for educational, spiritual, and personal growth purposes.
7.2. No Medical Advice: The coaching and Human Design readings do not constitute psychotherapy, medical treatment, or diagnosis. They are not a substitute for professional medical or psychological care. If the Client is suffering from mental health issues, they are advised to seek help from a licensed medical professional.
7.3. Liability: The Contractor is liable for damages only in cases of intent or gross negligence. Liability for slight negligence is excluded, except for personal injury. The Contractor assumes no liability for the Client’s life decisions made following a coaching session.
8.1. Copyright: All materials provided (charts, reports, worksheets) are protected by copyright and are for the Client’s personal use only. They may not be resold or published without permission.
8.2. Session Recordings:
9.1. The Client is responsible for ensuring they have a stable internet connection and the necessary software (Zoom) to participate in the sessions.
9.2. Technical issues on the Client’s side do not entitle the Client to a refund or a free rescheduling if the session cannot take place.
The European Commission provides a platform for Online Dispute Resolution (OS), which you can find here: http://ec.europa.eu/consumers/odr/. We are not obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
11.1. Governing Law: This contract is governed by Austrian law, excluding the UN Sales Convention.
11.2. Jurisdiction: For all disputes arising from this contract, the competent court in Vienna, Austria shall have jurisdiction, provided the Client is not a consumer within the meaning of the KSchG (Consumer Protection Act) with a residence or habitual abode in Austria or employed in Austria.
11.3. Severability: Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.
