Privacy Policy

1. Introduction

Welcome to RD-Coaching. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we look after your personal data when you visit our website (https://www.rd-coaching.eu) and use our services, including Human Design readings and coaching sessions.

2. Data Controller

The “Controller” responsible for the processing of your personal data under the General Data Protection Regulation (GDPR) is:

Ralitza Dontcheva e.U.
Marisa-Mell-Gasse 3/2/2
1230 Vienna, Austria

Email: contact@rd-coaching.eu

3. Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

Identity Data: First name, last name, username (if applicable).
Human Design Data: Birth date, exact birth time, and birth location (city/country). This data is strictly necessary to generate your Human Design Chart and provide accurate readings.
Contact Data: Email address, billing address, telephone number.
Financial Data: Payment details. Note: We do not store your full credit card details. Payments are processed securely by our payment provider (Stripe).
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website (via Google Analytics).

4. How We Collect Data

We use different methods to collect data from and about you:

Direct Interactions: You may give us your Identity, Human Design, and Contact Data by filling in forms on our website (e.g., booking a session, purchasing a product, requesting a free chart) or by corresponding with us by email.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies and server logs.

5. Purposes and Legal Bases for Processing

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Purpose / Activity	Type of Data	Legal Basis for Processing (GDPR Art. 6)
To process your order (Human Design Readings, Coaching Bundles)	Identity, Contact, Financial, Transaction	Performance of a Contract (Art. 6(1)(b))
To generate your Human Design Chart	Identity, Human Design Data (Birth time/place)	Performance of a Contract (Art. 6(1)(b))
To schedule and manage appointments	Identity, Contact	Performance of a Contract (Art. 6(1)(b))
To manage payments and fees	Identity, Financial, Transaction	Performance of a Contract (Art. 6(1)(b))
To comply with tax and legal obligations (e.g., accounting)	Identity, Transaction, Financial	Legal Obligation (Art. 6(1)(c))
To analyze website traffic and improve our services	Technical, Usage	Consent (Art. 6(1)(a)) via Cookie Banner
To manage website security and fraud prevention	Technical	Legitimate Interest (Art. 6(1)(f))

6. Data Sharing and Third-Party Processors

We do not sell your personal data. However, to provide our services, we share data with trusted third-party service providers (“Processors”). We have agreements in place with these providers to ensure your data is protected.

Hosting: Hostinger (Website hosting).
CRM & Scheduling: GoHighLevel (Managing client data, bookings, and calendar).
Chart Generation: Bodygraph.com (Used to generate Human Design charts).
eCommerce & Shop: WooCommerce & FunnelKit (Order processing).
Payment Processing: Stripe (Secure payment handling).
Video Conferencing: Zoom (Delivery of online coaching/readings).
Analytics: Google Analytics (Website usage statistics).
Consent Management: Complianz (Cookie consent management).

7. International Data Transfers

Some of our external third parties (specifically GoHighLevel, Stripe, Zoom, Bodygraph, and Google) are based outside the European Economic Area (EEA), specifically in the USA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

The provider is certified under the EU-US Data Privacy Framework (DPF), which the European Commission has determined provides adequate protection.
Where the provider is not DPF certified, we use specific contracts approved by the European Commission (Standard Contractual Clauses) which give personal data the same protection it has in Europe.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Tax & Accounting Data: In Austria, we are legally required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for 7 years after they cease being customers for tax purposes (BAO).
Session/Client Data: Data related to active coaching is retained for the duration of our coaching relationship and deleted 3 years after our last interaction, unless you request earlier deletion.
Analytics Data: User-level data in Google Analytics is automatically deleted after 14 months.

9. Data Security

We have put in place appropriate security measures (including SSL encryption) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those who have a business need to know.

10. Your Rights (GDPR)

Under data protection laws, you have rights in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data (“Right to be forgotten”).
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data (Data Portability).
Withdraw consent at any time (where we rely on consent to process your data).

To exercise any of these rights, please contact us at contact@rd-coaching.eu. We try to respond to all legitimate requests within one month.

11. Cookies and Tracking

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

We use Complianz to manage your cookie preferences. You can change your preferences or withdraw consent at any time via the cookie settings on our website.

Essential Cookies: Necessary for the website to function (e.g., WooCommerce cart).
Analytics Cookies: (Google Analytics) Only activated if you give consent.

12. Changes to This Policy

We keep our Privacy Policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Ralitza Dontcheva e.U.
Email: contact@rd-coaching.eu
Address: Marisa-Mell-Gasse 3/2/2, 1230 Vienna, Austria