Ralitza Dontcheva e.U.
Effective Date: 24.03.2026
1. Scope of Application
1.1. These General Terms and Conditions (hereinafter “GTC”) apply to all business relationships between Ralitza Dontcheva e.U. (hereinafter “Service Provider” or “We”) and the client (hereinafter “Client”, “You”) via the website rd-coaching.eu.
1.2. The Service Provider offers:
A. Online coaching (50 min.)
B. Human Design Readings (90 minutes)
– online as a 1:1 reading, or
– in person in cooperation with EnergyStudio (Haidingergasse 27, 1–3, 1030 Vienna)
C. Seminars and workshops for businesses and start-ups 1.2.4. Digital products (PDF reports, paid and free of charge)
1.3. Any deviating, conflicting, or supplementary terms and conditions of the Client shall not form part of the contract unless their validity has been expressly agreed to in writing.
2. Formation of Contract
2.1. The presentation of products and services on the website does not constitute a legally binding offer, but rather an invitation to place an order.
2.2. By clicking the button “Book my Human Design Reading” or “Buy now”, the Client places a binding order for the services or goods contained in the shopping cart.
2.3. The contract is concluded when the Service Provider sends an order confirmation by email or, in the case of digital goods, provides the download link.
3. Services and Scope
3.1. Coaching & Readings: The content of coaching sessions and Human Design Readings is based on the agreement made at the time of booking. Sessions take place online via Zoom.
3.2. Digital Products: Human Design reports are created on the basis of the birth data provided by the Client. The Client is responsible for the accuracy of this data.
3.3. Standard of Service: The Service Provider is obliged to perform the service (service contract) and does not guarantee any specific outcome or life event.
4. Prices and Payment Terms
4.1. Pricing: All prices listed on the website are in euros (EUR). The final price will be displayed at checkout. As the Service Provider operates under the small business regulation pursuant to Section 6(1)(27) of the Austrian VAT Act (UStG), no VAT is charged or shown on invoices.
4.2. Standard Payment Terms (Online Bookings): For bookings made via the website (coaching, readings, digital products), payment is due immediately upon conclusion of the contract. The full amount (100%) must be paid prior to the provision of the service or the release of the download. Payment is processed via Stripe (credit card, etc.).
4.3. Individual Quotes for Businesses (Workshops): 4.3.1. Quote preparation: For workshops at companies, the Service Provider will prepare a personalised quote upon request. Pricing is based on the individual scope of work, number of participants, and size of the company. 4.3.2. Formation of contract: In this case, the contract is concluded upon the Client’s written confirmation of the quote (by email). 4.3.3. Payment terms: For workshop bookings, a deposit of at least 50% of the total price is due immediately upon commissioning (advance payment). The remaining 50% is due within 7 days of invoicing after completion of the workshop, without deduction.
5. Right of Withdrawal
Notice of Withdrawal for Consumers (pursuant to the Austrian Distance and Off-Premises Contracts Act – FAGG)
5.1. For services (individual coaching/readings): You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date of conclusion of the contract. However, if you book a session that is scheduled to take place within this 14-day period, you expressly request that we begin providing the service before the withdrawal period has expired. If the service is fully performed within this period, you lose your right of withdrawal upon full performance of the contract.
5.2. For digital content (PDF reports): You have no right of withdrawal in respect of the supply of digital content not supplied on a tangible medium if performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal. By purchasing a digital report on our website and ticking the corresponding checkbox during the checkout process, you consent to immediate performance and acknowledge that you thereby lose your 14-day right of withdrawal.
5.3. Exclusion for business clients (workshops): The statutory right of withdrawal applies exclusively to consumers within the meaning of the Austrian Consumer Protection Act (KSchG). For contracts with business clients (B2B), in particular for the booking of workshops and corporate readings, the right of withdrawal is excluded. The cancellation conditions set out in Section 6 shall apply.
5.4. Compensation for services already rendered: Should a consumer validly exercise their right of withdrawal after having expressly requested that performance of the service begin within the withdrawal period, they shall pay the Service Provider a reasonable amount corresponding to the proportion of the services already provided up to the point of withdrawal in relation to the total scope of the contract. Partially completed services that have been fully rendered (e.g. 1:1 readings conducted prior to a workshop) shall be remunerated in full.
5.5. How to exercise the right: To exercise your right of withdrawal, you must inform us (Ralitza Dontcheva e.U., contact@rd-coaching.eu) by means of a clear statement (e.g. by email) of your decision to withdraw from this contract.
6. Cancellation Policy
6.1. For individual appointments (coaching & readings via Zoom): The following cancellation fees apply to live sessions booked via the website, independently of the statutory right of withdrawal: 6.1.1. More than 72 hours in advance: Free cancellation or rescheduling (100% refund). 6.1.2. 72 to 24 hours in advance: A fee of 50% of the session price applies in the event of cancellation or rescheduling. 6.1.3. Less than 24 hours in advance: The cancellation fee is 100%. No refund will be issued. 6.1.4. No-show: If the Client fails to attend the scheduled appointment, the session is forfeited and charged at 100%. 6.1.5. Late arrival: In the event of late arrival by the Client, the time will be deducted from the session duration; the session ends at the originally scheduled time.
6.2. For workshops and corporate offerings (B2B): The following cancellation conditions apply to the workshop fee for individually agreed workshops:
6.2.1. Up to 14 days before the date: Free cancellation of the workshop component.
6.2.2. 14 to 7 days before the date: A cancellation fee of 50% of the agreed workshop fee applies.
6.2.3. Less than 7 days before the date: A cancellation fee of 100% of the agreed workshop fee applies.
6.3. Remuneration for completed individual services (1:1 readings):
Regardless of any cancellation or withdrawal from the workshop pursuant to Section 6.2, all individual services already rendered must be paid for in full. This applies in particular to 1:1 readings conducted for employees prior to the workshop (individual price: EUR 240). As these constitute completed, independent services, no refund or waiver of these costs can be claimed, even if the main event (workshop) is cancelled.
6.4. Rescheduling (workshops): A one-time rescheduling of a workshop is possible free of charge up to 7 days before the scheduled date, provided that a replacement date is agreed upon. For rescheduling requests made at shorter notice, the cancellation conditions set out in Section 6.2 shall apply.
7. Qualifications, Disclaimer, and Liability
7.1. Nature of services and trade licence: The services provided by the Service Provider are divided into the following areas:
7.1.1. Human Design & Energy Work: Human Design Readings, PDF reports, and energy-based workshops and seminars are provided within the scope of the free trade licence for assistance in achieving physical and energetic balance (energy work/Energetik).
7.1.2. Training & Workshops: Corporate workshops and adult education seminars are conducted on the basis of the qualification as a certified business trainer (ARGE Bildungsmanagement, 2018).
7.1.3. Coaching & Counselling: The Service Provider holds a certificate as a Life and Social Counsellor (Lebens- und Sozialberaterin, certificate December 2025, KLIMT – beratung & impulse GmbH). Until the completion of the practical component and the official registration of the trade (expected April/May 2026), coaching services are offered exclusively for educational purposes, self-exploration, and personal growth within the framework of training supervision.
7.2. No medical or therapeutic advice: The services offered (coaching, Human Design Readings, workshops) do not constitute psychotherapy, medical treatment, or diagnosis. They are not a substitute for professional medical, psychiatric, or psychological care. The Service Provider does not provide medical treatment in the clinical sense. Clients suffering from mental health conditions are expressly advised to seek help from a licensed physician, psychotherapist, or psychologist.
7.3. Personal responsibility: The services provided by the Service Provider are to be understood as process support and assistance towards self-help. Any decisions regarding the implementation of impulses or life choices made following a session or workshop are the sole responsibility of the Client.
7.4. Limitation of liability: The Service Provider shall only be liable for damages caused by intent or gross negligence. Liability for slight negligence is excluded, except in cases of personal injury. The Service Provider accepts no liability for the accuracy of data provided by the Client (e.g. birth data for Human Design reports).
8. Intellectual Property and Recordings
8.1. Copyright: All materials provided (charts, reports, worksheets) are protected by copyright and are intended solely for the Client’s personal use. They may not be resold or published without prior authorisation.
8.2. Session recordings:
8.2.1. Sessions may only be recorded by the Service Provider with the Client’s express consent.
8.2.2. The copyright in any recording remains with the Service Provider.
8.2.3. The Client receives a copy for personal, private use only. The Client is strictly prohibited from publishing, sharing on social media, or selling the recording.
8.3. Use of external tools and data processing: To provide its services, the Service Provider uses external technical service providers. For the creation of Human Design charts and analyses, the service “Bodygraph” (Human Design Technologies LTD, United Kingdom) is used. The data required for this purpose (in particular birth data) is processed on servers located in the United Kingdom. For appointment management, customer communication, and CRM functions, the service “GoHighLevel” (HighLevel Inc., USA) is used. In this context, personal data may also be processed in third countries outside the EU/EEA (in particular in the USA). The Service Provider ensures an adequate level of data protection through appropriate contractual agreements and safeguards (e.g. Standard Contractual Clauses or adequacy decisions). Detailed information on the tools used, the legal bases, and data subject rights is contained in the separate Privacy Policy on the Service Provider’s website.
9. Technical Requirements
9.1. The Client is responsible for ensuring that they have a stable internet connection and the necessary software (Zoom) to participate in sessions.
9.2. Technical issues on the Client’s side do not entitle the Client to a refund or free rescheduling if the session cannot take place as a result.
9.3. The Service Provider shall not be liable for temporary interruptions to the availability of the website or the third-party tools used (e.g. booking system, chart generator), provided that such interruptions are due to technical faults beyond the Service Provider’s control (e.g. server outages at third-party providers, internet disruptions).
10. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which can be accessed here: ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
11. Final Provisions
11.1. Applicable law: This contract is governed by Austrian law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
11.2. Jurisdiction: For all disputes arising from this contract, the court with subject-matter jurisdiction in Vienna, Austria, shall have jurisdiction, provided that the Client is not a consumer within the meaning of the KSchG with a domicile or habitual residence in Austria or employed in Austria.
11.3. Severability clause: Should any individual provision of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.
